Nectere has recently launched an online chat application as well as displaying a stock availability stock feed for its partner websites.
The enhancements come as Nectere’s growth continues to increase. Now with over 130 dealers, the company is accelerating its focus in making online shopping easier and more user-friendly. The new online chat feature means that the customer service team can respond immediately to enquiries which come through.
Dawn Kirby, marketing, web and data director said: “We’re really pleased with the new features on the webstores. This means that we can channel customers’ needs more specifically and offer them a quick and easy to use application. This allows us to deal with any issues or new enquiries immediately, should they arise.
“The displayed stock feature is something that we’ve been working on for a while and it’s just one of many enhancements that we plan on making to the webstores to make them more user friendly. We are already seeing a significant reduction in abandoned carts and an increase in order lines.”